Munu Refund Policy

1. Who handles refunds

Munu Pro (monthly or yearly) and top-ups of 300 points are sold only in the Munu phone app, as in-app purchases. Apple (App Store) or Google (Google Play) takes the payment. Refunds follow their rules, and only they can make them. We cannot refund store purchases ourselves.

2. How to ask

• iPhone (App Store): ask Apple at reportaproblem.apple.com (opens in a new tab).
• Android (Google Play): ask Google Play, under Google's refund policy. See the Google Play terms (opens in a new tab).

If you are not sure how, write to munetic.studiogmail.com from the email of your Munu account and we will help you with the steps.

3. What happens to your plan

After a refund, your plan ends and the access key for your included AI use is deleted. The free trial is not given again on the same device or email.

4. Cancel a subscription

A subscription renews automatically unless you cancel it at least 24 hours before the current period ends. Cancel in your App Store account settings (iPhone) or in your Google Play subscriptions (Android). The Munu phone app has a Manage link in Settings, then Account. Cancelling stops future charges, and your plan stays active until the end of the period you paid for. Deleting the app or your Munu account does not cancel a store subscription. See also the terms of service.

5. Your legal rights

This policy adds to the rights you have under the consumer law where you live. It does not reduce them.